Workplace Stress Can Be Toxic & Unhealthy Workplace stress can be toxic and detrimental to health. It can lead to high turnovers for the hotels and health problems for the employees. Work related stress is reported to cause heart ailments. Experiencing stress on daily basis for many hours each day is certainly not good for the physical and mental health […]
Hospitality industry is infamous having a super high employee turnover rate. It exceeds 30% for non-management employees, which is considered quite high when compared to other industries. According to the U.S. Bureau of Labor Statistics, the annual average employee turnover rate across all industries is between 12-15%. What could be the reasons for this high turnover? Let us glance at […]
A warm, welcoming smile is very important in hospitality. Always meet and greet the guests with a warm smile that will help open them up. The smile is likely to make the guest feel welcome, important and comfortable. It can set the stage for further interactions between the guests and hotel staff. Welcoming guests with a warm smile is of […]
This is the second part of our series of articles about common complaints guests have against hotels. We covered 5 complaints in the earlier article which you can check out here – Common Guest Complaints Part I . In this article we continue to provide more complaints which are common against hotels. Hope you gain some useful knowledge from this. […]
Dealing with a customer complaint is one of the most difficult tasks for any hotel employee. Even personnel who are unable to make modifications or solve the situation are frequently met with an upset or irate guest. While it is impossible to prepare for every conceivable complaint, a prepared hotelier may teach their employees how to respond to the most […]
The work involved in hotel management is not always easy. Hotel managers are frequently asked to juggle many jobs at once, from ensuring that the finances are balanced to ensuring that everything is operating well. Because the hotel business is one of the world’s fastest expanding, it has been characterized by continuous technological developments. These innovations have done wonders […]
Many people are hesitant to establish a new business in the hotel industry. It is generally known that the hotel sector is difficult to break into. 60 percent of these enterprises fail during the first year, and 80 percent fail within five years, which is 10% higher than the average company failure rate. There are several causes for this, including […]
It’s no secret that “clean” is the most essential word in hospitality right now, but cleanliness has been a driving element in consumer hotel booking decisions for years. Over 80% of hotel visitors claimed cleanliness is THE MOST IMPORTANT FACTOR WHEN SELECTING A HOTEL TO STAY AT. Instead of being concerned about an unclean toilet or soiled bed linens, health […]
The business travel sector is always changing and innovating. Business expenses management application Concur’s debut is a great milestone. Earlier companies used to spend hours managing numerous spreadsheets and spending receipts – and then there came a simple solution that helped get the work done much faster. As an industry, we are constantly striving for better simplicity and efficiency. However, […]
Without competent hotel employees, it is hard to manage a profitable hotel. After all, success in the Hotel sector is heavily dependent on customer service, and there are a plethora of other responsibilities and activities that must be completed. Most hotels, for example, require marketing, receptionists, HR personnel, accountants, cleaners, IT support personnel, cooks, waiters, concierge employees, and a variety […]
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