An angry customer and a difficult customer are frequently interchangeable. However, this is not always the case. Difficult customers are not always furious. They are just difficult and demanding, which is a sad truth of hotel life. Here are some things you can do to improve the issue. Keep calm: Even if their concerns and complaints appear unreasonable (which […]
It’s a scenario that every hospitality owner has encountered. When a visitor arrives at check-in for their stay with a bad attitude, you know you’re in for a tough client. While the majority of your guests will most likely be pleasant, some pushy customers might be difficult to manage. Because the client experience is so important to your success, you must […]
For the hospitality business, certain months are busier and more stressful than others, so it can be difficult to keep your staff productive throughout the year, even when you use new tech! As a manager, you must keep your staff engaged and productive regularly; here are a few pointers to help you do exactly that. High Performers Should Be Rewarded: […]
If you want to increase revenue and leave a lasting impression on your visitors, you must first understand what matters to them and how you can profit from it. Target your clients first, and then prioritize target segments where your guests’ interests lay. You are assisting your customers in driving decision-making toward your hotel by doing so. We will […]
Although your success in the hospitality sector may be determined by your enthusiasm and innovative spirit, there are some characteristics of a successful hospitality employee that are easy to identify and strive for. There are a few characteristics that all ace hoteliers have in common. If you own a hotel, you are already aware of the major differences between a […]
The gold standard of the hospitality sector is to satisfy and surpass your visitors’ expectations. The issue is that hotels are continuously competing for the best guest experience, boosting consumer expectations with every addition that transitions from novelty to standard. It’s a good idea to regularly analyze and enhance the guest experience to ensure you’re surpassing their requirements. Here are a […]
The COVID-19 pandemic has swept the tourism industry by storm, forcing hotels to rethink and redesign many elements of their business while hoping for a return to “normalcy.” Although we are not yet out of the woods, the industry has already learned some key lessons on how to handle these difficult times. Family & Health is Essential: A significant number […]
This is part 2 of the article. You can find part 1 here: camping benefits for kids – 1 Below are some more benefits of camping: Help Your Children Unplug From Electronic Devices: Our children frequently spend a lot of time in front of a gadget. Camping is wonderful because it is devoid of screens and electronics (or I would […]
If you’re wondering about where to go on your next weekend trip, don’t dismiss camping yet. It may not provide you with the luxury of a tourist destination with the best hotels. However, it does provide you with a plethora of alternative options that might be just as wonderful and tempting. Aside from the basic amenities, camping is an […]
Do you remember that one summer vacation or family trip as a youngster that stands out as one of your favorite memories? Think it: are your kids creating similar memories? Family trips not only create lifetime remembrances, but they also get you and your family out of the default setting, exposing you to diverse cultures, tastes, and experiences, and […]
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