There is nothing more crucial to a hotelier’s business than customer contentment. It increases revenue, fills rooms, boosts rankings, and keeps your hotel ahead of the competition. But, given competing goals, it’s not always possible to prioritize customer contentment. Here are three easy-to-implement and simple-to-execute approaches to boost guest contentment and give guests the ultimate luxurious experience via your […]
When a customer is pleased with the hotel’s service, the outcome extends not only to the hotel’s review but also to the employee’s work review. Employee happiness and retention are driven by customer satisfaction. If hotel services fall short of expectations, staff in front-line roles shoulder the burden of customer displeasure. Many hotel positions may stress out staff, which […]
Business travelers are the most profitable part of the hospitality industry. According to the latest research, the corporate travel market would spend $1.6 trillion by 2020. Because the corporation normally covers the travel costs, business travelers are less price-sensitive than leisure visitors. For example, “business travelers account for 12% of airline passengers but are often twice as profitable as […]
Mobile technology is enhancing the supply of customer service in hospitality in the same way that Apple used it to redefine the concept of customer service in retail and Uber used it to revolutionize the meaning of customer service in transportation. The way we travel has changed as a result of technological advancements. Travelers nowadays, regardless of generation, carry and […]
Are you planning a business trip and want to know how to be safe and healthy in a foreign country? Traveling for work overseas may be difficult, especially when the pandemic is still running due to different laws and limitations. You must also be vigilant and take all precautions to avoid infection. That is not all. Other factors that may […]
It makes no difference if you are a huge company executive or a small-business owner. You will almost certainly have to travel for business on occasion. Business travel frequently entails foreign travel as well as extensive domestic travel. Trade fairs, conferences, networking events, and meeting new clients may necessitate taking a journey to do business in a different city or […]
Working in the hotel sector may be a very rewarding experience. Not only do you assist consumers on a regular basis, but there are also several prospects for advancement. Having said that, every profession has its ups and downs. Working as a Commis Waiter or a Kitchen Porter, for example, might be time-consuming, but even these basic jobs can […]
The ability to communicate with hotel customers is a sign of brand loyalty. If customers do not connect emotionally with your brand, they may prefer to stay elsewhere in the future, influenced by variables such as location, price, or facilities. Hotel personnel should focus on real in-person encounters as well as individualized internet communication to create a meaningful experience […]
Listening is the key to success in hospitality. Listening attentively to a user is a great method to not only learn what they need but also to show that you hear them and are taking action to solve their concerns. You can gain their respect and appreciation by resolving a difficulty for them. Reason #1: Improves Understanding Of Customer Needs: […]
Welcome to the second part of this series where we share important tips for selecting the right location for starting your hotel. In case you missed, you can check out the first part here – Choosing The Ideal Location for Your Hotel Guests prefer hotels that best meet their needs, even if this necessitates certain concessions. Some people choose location […]
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