7 Basic Things Every Hotel Should Offer Guests
Although most of these points should be self-evident, it is always a good idea to double-check that your hotel satisfies these 7 Basic Requirements to suit the demands of your hotel guests. Unfortunately, most guests are unlikely to compliment your attention to detail, but they will surely share their experience with a dirty carpet, scratchy bedding, or unpleasant odor. While you may have a luxurious lobby or a spacious pool, you must not neglect the essential basis of a pleasant stay.
- Clean Hotel:
The highest standards of cleanliness must be maintained. If your hotel’s budget does not allow for top-of-the-line bed linens, bath towels, or other amenities, it must nevertheless be clean. Travelers are most concerned about superbugs, bed bugs, the flu virus, and other potential hazards. Your priority is hotel hygiene. You must take careful precautions to protect your guests from any potential threats. This covers not just restrooms, bedrooms, and other public locations, but also frequently ignored areas such as remote controls, light switches, air vents, and doorknob
- Fragrance:
The scent of your hotel is frequently the first and, in some cases, the most enduring impression you create on your guests. Most visitors are surprisingly sensitive to unpleasant odors such as staleness, mildew, or leftover food fragrance. These can have an impact on how people perceive the quality and cleanliness of a hotel. Take special care to address your hotel’s fragrance–it should not be overly chemical-smelling or too overpowering. Carpets and curtains.
- Check-in/Check-out:
Nowadays, the experience of checking in and out at the front desk differs substantially. The initial welcome to a hotel is continuously improving, from pod check-ins to personalized iPad check-ins. While these advancements and improvements are exciting and novel, hotels must remain focused on specific aspects of the check-in/check-out procedure, see that your guests get immediate access to get their check-in done. Maintain consistency in giving a good experience of check-in every time the guests visit your hotel.
- Access to the Internet
This is no longer a luxury. Every service business expects Wi-Fi access. Hoteliers must offer the optimum connection and flexibility possible. Charging for this service or requiring complicated passwords will simply irritate your visitors. Internet connection should be a simplified and fast process. Your internet connection must be good, especially given that various web-based check-in, check-out, entertainment, and mobile key services are available through net.
- Consider Including Continental Breakfast:
When guests are in a rush in the morning, a continental meal will hold them over till their next location. As an option, provide coffee, bread, and some fruit. You’ve got a wonderful product if you can set it up in a sunny place. Another lovely touch is to include something from the surrounding region. If you’re in the southwest, perhaps offer scrambled eggs with chili; if you’re in the south, biscuits, and gravy. And if the location is famous for something, find a way to include that into the breakfast.
- Provide Enough In-Room Amenities:
Hotels may make their customers feel unique by meeting their necessities in the room. Ensure that commonly requested goods do not require customers to call the front desk or walk to the lobby. This can include providing a hairdryer, an iron and ironing board, and a coffee and teapot in each room. Aside from the necessities, brand-name toiletries might add that extra wow factor to your reviews. Providing enough high-quality toiletries goes a long way toward demonstrating that you regard your guests.
- Safety and Security of Guests:
The visitor who arrives at a certain hotel does so with the idea that he and his things will be safe and secure during his stay. At the same time, the hotel’s workers and assets must be safe and secure. As a result, it is critical to have a comprehensive Safety and Security system in place to safeguard employees, visitors, and physical resources and assets such as equipment, appliances, buildings, gardens, and guest items. Safety and security are always the top priorities when it comes to visitor care.